Responsibility is one of our values and, consistently and out of conviction, working for quality and continuous improvement is the core of our way of being and acting. It is also one of our priorities to strive for the maximum satisfaction of the people and organizations that participate in our programs, activities, services, facilities and training.
The continuous improvement of the quality system is essential in our performance. We seek excellence in our activities, services and training and we measure the processes and objectives with rigorous and exhaustive internal and external monitoring.
In this sense, each year we submit to various external certifications that evaluate our action.
We have a Quality Management System implemented and certified in accordance with the UNE-EN ISO 9001:2015 standard. The certifying company is TÜV Rheinland Ibérica Inspection, Certification & Testing, S.A. Every year we carry out the external audit to monitor or renew, as the case may be, the certification of the entire quality management system.
The Faculty of Social Work and Social Education, in addition to the ISO system, has the SGIC certification by AQU Catalunya.
We have defined an Information Security Management System (ISMS), implemented and based on the ISO/IEC 27001:2013 standard, which we are expanding and giving it continuity.
The promotion of the person is the mission of the Pere Tarrés Foundation. For this reason, our users, whether they are individuals or organizations, are at the center of our strategy.
In order to know the needs of our users and to be able to improve our programs, periodic surveys of the programs, services, facilities and training are carried out. The results help us to identify the strong points, and be able to strengthen them, and the weak points to be able to establish improvement actions.