Quality Policy of the Pere Tarrés Foundation

Responsibility is one of our values, and in keeping with it and by conviction, working for quality and continuous improvement is the cornerstone of our way of being and acting. It is also one of our priorities to strive for the utmost satisfaction of the people and organizations participating in our programs, activities, services, facilities, and training.

Quality Management System

The continuous improvement of the quality system is fundamental to our operations. We strive for excellence in our activities, services, and training, and we measure processes and objectives through rigorous and comprehensive internal and external monitoring.

In this regard, each year we undergo various external certifications that evaluate our work.

We have a Quality Management System implemented and certified in accordance with the UNE-EN ISO 9001:2015 standard. The certification body is TÜV Rheinland Ibérica Inspection, Certification & Testing, S.A. Annually, we carry out the external certification, surveillance, or renewal audit, as appropriate, in accordance with the established scope.

The Faculty of Social Work and Social Education, in addition to the ISO 9001:2015 certification, also holds the certification for the Internal Quality Assurance System (SGIQ) from AQU Catalunya.  

Consult the quality and environmental policy of the Pere Tarrés Foundation

• Aware that quality is a shared responsibility, we work with training and prevention, involving all teams in the quality system and fostering a spirit of continuous improvement throughout the organization.
• We work for social cohesion and environmental respect. Our contribution to society is reflected in half a million annual beneficiaries of our social and educational work.

Satisfaction of the needs of our users

The promotion of the individual is the mission of the Pere Tarrés Foundation. For this reason, our users, whether individuals or organizations, are at the center of our strategy.

How do we do it?

• We listen to their needs to provide a response
• We offer a solid and stable organization with a well-established track record
• Ethical principles in our way of acting
• A team of committed and responsible volunteers and staff, with technical expertise and great enthusiasm to support individuals and organizations.
• Ethical and sustainable criteria in our relationship with our suppliers

To understand the needs of our users and improve our programs, we conduct periodic surveys of our programs, services, facilities, and training. The results help us identify our strengths to build on, and our weaknesses to address with improvement actions.